Frequently Asked Questions (FAQs)
1. I forgot to enter the required details (name, age, etc.) at checkout for my order. What can I do?
Please send me a message with the missing details using the contact form below or send an email to firstname.lastname@example.org. Please make sure to include your name and order number in the message.
2. Do you have any items that are ready to ship?
Unfortunately, I do not. All items are made to order.
3. What is your processing or turnaround time?
I do not work on processing/turnaround times. You will see "**Accepting orders for xxx date**" in the announcement bar at the top of the page. You can place an order for that date and beyond. Once a week/weekend is fully booked it is closed and the date on my site is updated. Orders are shipped based on the date needed you provide at checkout.
4. When will my order ship?
Your order will ship one week prior to the date needed you provide in the notes at checkout.
5. What delivery service do you use?
All orders are shipped via USPS. Orders under 1LB are shipped First-Class Mail and orders over 1LB are shipped Priority Mail.
6. How are your centerpieces shipped? Shipping rates seem high.
Centerpieces are shipped two to a box via USPS Priority Mail (i.e. If you order 10 centerpieces you will receive 5 boxes). Shipping rates range from $10-$16 per box depending on your distance from our location in southern California. Rates are priced at the top of the range at purchase. Once I purchase the shipping labels for your order I will issue a refund for any overages. Unfortunately, calculated rates do not account for multiple boxes and therefore shipping has to be done this way. Please message me with any questions.
7. I need an order rushed. Can you accommodate me?
Please send me a message using the contact form below or send an email to email@example.com prior to placing an order. I will do my best to accommodate your order, however, please know that it is not always possible.
8. How can I place a custom order?
Please send me a message using the contact form below or send an email to firstname.lastname@example.org. Please include the item(s) you are interested in, theme, and date needed.
I have created a few custom listings specifically for custom requests. You can find them on the custom orders or products pages. You can use those listings to place your order if you are comfortable leaving the details (color scheme, theme, etc.) in the notes at checkout without discussing with me first. You can always send me a follow up message to discuss your order if needed.
9. I saw an item on your Instagram page but do not see it listed here. How can I place an order for that item?
Every item I make and post on Instagram is not listed here. If you saw an item you would like to order from my IG page please send me a message. I will be happy to discuss and create a new listing for the item.
10. What is your cancellation, refund, return, exchange policy?
I do not accept returns or exchanges.
Cancellations are accepted if the item has not been made. The order will be partially refunded if it has not been made. The TRANSACTION FEE for the order will NOT be refunded as those fees are not refunded by Shopify.
It is the customer’s responsibility to read the listing they are purchasing to ensure they understand the items they are purchasing and shipping times for their order.
If customizations such as color changes etc are requested it is the customer’s responsibility to make sure the details are specific and clear to ensure the item is made to their satisfaction.
Refunds will ONLY be issued for orders that have not been made. The TRANSACTION FEE for the order will NOT be refunded as those fees are not refunded by Shopify.
If you have any problems with your order please contact me.
Still have questions?
If you still have questions that are not answered here please feel free to send me a message using the contact form below or send an email to email@example.com.